Injured at Work


Unfortunately, as much as we try to avoid injuries at work, they are sometimes unavoidable. If you have been injured whilst at work, on your way to work or while on break at work, speak to your employer about your options.

WorkCover Queensland is a government-owned body that provides insurance to cover workplace injuries. Employees with a workplace injury may be eligible to claim WorkCover Queensland benefits, which includes coverage of physiotherapy treatment. 


To take advantage of these benefits, you must have the following important documents, which you can obtain from your employer and your WorkCover case manager:

  1. An approved WorkCover Queensland claim number 

  • If you have submitted your claim in the last few days, it is likely still pending approval from WorkCover Queensland.

  • We can treat WorkCover patients with a pending claim, but you will be responsible for covering the cost of the appointment.

  • Once WorkCover Queensland approves your claim, they will reimburse you.

  • Contact WorkCover Queensland on 1300 362 128 to find out the status of your claim.

  1. A current medical certificate from your General Practitioner (GP)

  • If your physiotherapy appointments fall outside the dates of the medical certificate, you will need to return to your GP and obtain a new certificate.

WorkCover Queensland will pay for 5 appointments initially, but only for patients with an approved claim. If patients need more than 5 physiotherapy visits, your physiotherapist will discuss this with you and your WorkCover case manager. To find out more about WorkCover Queensland claims, click here or contact them directly on 1300 362 128.

Once your claim has been approved and you have received your relevant documents, give New North Physiotherapy a call to organise your first treatment.